Frequently Asked Questions

When should I call 911?

911 should only be used for extreme emergencies, such as a medical emergency, crime in progress, serious motor vehicle accident, etc. For all routine non-emergency calls, please call (860) 347-2541.

What are the hours of the Portland Police Department?

The Portland Police Department is open 24 hours a day, 7 days a week. The Records Division is open from 8:00 a.m. - 4:30 p.m. Monday - Friday.

How can I obtain a pistol permit?

Pistol permit applications are available at the Portland Police Department. The application outlines the appropriate steps an applicant will need to follow in order to obtain a pistol permit. You can also go online to download a pistol permit application at

How do I register my residential or business alarm?

You can obtain an alarm at the Police Department.

Criminal history check?

A criminal history check can be obtained, but shows only arrests of a person by the Portland Police Department. If a further criminal history check needs to be obtained go to SPBI, Connecticut State Police, 1111 Country Club Road, Middletown CT.

Car seat installation?

Car seat installation is not done by the Portland Police Department, however the following Departments do car seat installation: Colchester Police Department - 127 Norwich Avenue, Colchester CT Middletown Police Department - 222 Main Street, Middletown CT Glastonbury Police Department - 2108 Main Street, Glastonbury CT